1. Agreement to Terms
By accessing and purchasing products from our e-commerce store, you agree to these Terms and Conditions, as well as our Privacy Policy. If you do not agree to these terms, please refrain from using Realm13.com.
2. Use of Our Store
a. Eligibility: You must be at least 18 years old or have parental/guardian permission to purchase from Realm 13 , and any other Morgana Cryptoria related website.
b. License: We grant you personal shopping usage of our website. This license does not permit any resale or commercial use of our products or content without our explicit written consent.
3. Product Information
a. Accuracy: We strive to provide accurate information, descriptions, and images of our products. However, we do not guarantee that the information is error-free, complete, or current.
b. Ingredients and Allergens: It is your responsibility to review the ingredients list provided for each product, and to assess whether you have any allergies or sensitivities.
c. Colors and Variations: Due to monitor settings and natural variations in handmade products, the colors and appearance may slightly differ from the images displayed on our site. If samples are available, they will be located in the samples section of the website.
4. Orders and Payments
a. Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.
b. Pricing and Payment: All prices are listed in USD and are subject to change without notice. Payments must be made using the accepted payment methods outlined on our website.
5. Shipping and Returns
a. Shipping: We will ship products to the address provided during checkout. Any delivery dates provided are estimates and are not guaranteed.
b. Returns and Refunds: Please review our separate Refunds and Returns Policy for detailed information returns, exchanges, and requesting refunds.
6. Intellectual Property
a. Ownership: All content on our website, including images, logos, designs, and text, is owned by Morgana Cryptoria and protected by copyright laws. An exception is any stock photos or videos used on this site. Stock media rights are reserved by the owner/distributor/photographer, respectively.
b. Limited Use: You are permitted to download or print a copy of our content for personal, non-commercial use only. Any other use without our written consent is strictly prohibited.
7. Limitation of Liability
a. Disclaimer: We make no warranties or representations regarding the performance, safety, or suitability of our products for any particular purpose. You acknowledge and agree that the use of our products is at your own risk.
b. Indirect Damages: We will not be liable for any indirect, special, or consequential damages resulting from the use or inability to use our products.
c. Total Liability: In no event shall our liability exceed the amount you paid for the product(s) in question.
8. Governing Law
This agreement is governed by and construed in accordance with the laws of the United States of America.
9. Modifications to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and it is your responsibility to review them regularly.
We do not offer refunds, exchanges, or returns on any items shipped from our store or website. Please read the FAQ below for more detailed information on this policy.
All sales are final, with the exception of shipping damages or lost packages (must not show delivered). We appreciate your understanding and support of our business.
If you have any questions or concerns, please contact Realm13 customer service by opening a ticket below.
Please refer to the top banner of the shop for current processing estimates.
Average time is 3 business days, but can take around 5 if there is an influx of orders.
Option 1:
Please visit the contact page and submit an inquiry form. The inquiry form will automatically open a support ticket. Please allow up to 24 hours for a response.
Option 2:
Click on the chat icon on the bottom right of the site. If chat is unavailable, you can submit your question or comment in the chat box. Please allow up to 24 hours for a response.
At Cryptoria, we strive to provide our customers with the best shopping experience by offering quality products at affordable prices. However, we'd like to inform you that we do not accept returns, provide refunds, or approve exchanges for products after they ship.
Here are a few reasons behind our policy:
Pricing: By not accepting returns or providing refunds, we can keep our prices competitive and ensure that our customers continue to receive affordable products. This allows us to focus on providing you with excellent value.
Product Integrity: We prioritize maintaining the integrity of our products. By not accepting returns, we can guarantee that our merchandise is brand new and hasn't been used or tampered with.
Hygiene and Safety: By not accepting returns, we prioritize the health and safety of our customers.
Efficiency and Cost Savings: Implementing a "no returns or refunds" policy streamlines our operations, allowing us to dedicate our resources to offering you the best selection of products and reliable customer service. This also enables us to keep our prices affordable by reducing administrative costs associated with returns and refunds.
Although we understand that some circumstances may warrant returns or refunds, our policy is designed to benefit all customers by maintaining affordable prices and ensuring product integrity.
We encourage you to carefully review product descriptions, ingredient lists, and other relevant information before making a purchase to ensure that it meets your needs and expectations. If you have any questions about a specific product, we will be happy to assist you.
Exception::If your order is damaged during the shipping process. Please contact us with a description of the damage(s) along with photos of the packaging and products. We will submit the information for USPS insurance claims. When USPS reimburses Cryptoria, we will refund that amount to you or issue store credit, if you wish. Lost packages, confirmed by USPS tracking, are also eligible for refund/store credit under USPS insurance claims.
Thank you for your understanding and continued support. We value your satisfaction and will do our best to provide you with an exceptional shopping experience.
If you need to change (add/remove/swap items) or cancel your order, please contact customer service as soon as possible. We’ll do our best to accommodate your request; however, if your order has already been shipped, we may not be able to make changes to or cancel your order.
Please note – if your package is returned to Cryptoria, all shipping costs will be deducted from any refund you are due. The products will then be disposed of. A 25% package return fee will apply if the shipment is returned by USPS for non-pickup (please make sure you enter correct the ship to address). Returned packages are a loss for Ce
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various digital wallet options such as Apple Pay and Google Pay. All transactions are processed securely via Enterprise-Class encryption.
Sorry, we do not currently ship outside of the USA. Due to the current tariffs, we have no plans to ship internationally.
Quick Terms & Conditions Summary
By completing your purchase, you agree to the following:
✅ Eligibility
You must be 18 or older, or have permission from a parent or guardian, to place an order.
✅ Product Information
✅ Orders & Payments
✅ Shipping & Delivery
✅ Returns & Refunds
For details on how to return products or request a refund, please see our full
Refunds & Returns Policy.
✅ Use at Your Own Risk
We do not make guarantees about the suitability of our products for your specific needs. By purchasing, you accept any risks.
✅ Limitation of Liability
Our maximum liability is limited to the purchase price you paid.
✅ More Information
For complete details, please review our full Terms & Conditions and Privacy Policy linked below.
📩 Questions?
Contact us anytime at [insert email] — we're here to help!
✅ [Place Order]
By clicking "Place Order," you confirm you’ve read and agree to these terms.
Information will be added to this FAQ periodically.